像沃尔玛这样的大公司, 目标, Lowes and McDonald’s have years of experience using self-checkouts to make shopping efficient for others. 使用自助结账可以帮助企业降低运营成本, alleviates long wait times and helps customers get in and out when they have a few items.
The increase in self-checkout shipments was determined by the pandemic-fueled desire of shoppers who did venture out to stores to avoid personal interactions with others. There has been momentum for service-oriented stores to add self-checkout—with so many people paying with debit and credit cards, 这已经成为一种全球趋势.
RBR, 谁在银行自动化方面进行了初步研究, 全球范围内的支付卡和零售技术, 预计到2026年, 会有1个.全球安装了500万台自助结账机.
In North America, big-time grocers continue to broaden self-checkout availability. 其他类型的零售商比如折扣店, convenience stores and pharmacy chains have started to add self-checkouts as well.
There have been several C-store chains that have implemented self-checkouts:
- 全球合作伙伴 owns 264 company-owned convenience stores across the northeast that have self-checkout kiosks.
- 皇家农场 started implementing self-checkouts in the beginning of 2019 and they have taken off in 2021. 皇家农场在马里兰州有250多家分店, 特拉华州, 维吉尼亚州, 西维吉尼亚州, 宾夕法尼亚州和新泽西州.
- 圆K 还决定设立免收银柜台. They have a new partnership with Grabango, a software company in Berkeley, CA. 他们计划在亚利桑那州图森市引进6台.
- 瓦瓦 还试过自助结账吗. 在亚历山大, 维吉尼亚州, they plan to install more self-checkouts in their stores in addition to the 61 that they already have. 瓦瓦 also plans to include self-checkout lanes in their new stores.
Self-checkouts have been around for quite a while and new companies have been implementing them into their stores. So, what are the pros and cons of having self-checkout lines?
自助结账的利弊
The pros of having self-checkout lines, as I mentioned above, are efficiency and quickness. No one likes to wait in line for one item, so having the self-checkout line is quick and efficient. 这也为员工腾出了做其他事情的时间. With self-checkout lines, employees can stock shelves, help customers or clean the store. This improves operations in the current labor environment because the stores do not need a cashier in each line.
Another great pro is that customers just love self-checkout lines. 根据消费者报告, customers generally like self-checkout due to the perceived time savings.
自助结账排队的缺点是偷窃, 高昂的前期成本, 客户困惑和设备问题. Theft is a big concern for stores that have self-checkouts because it increases shrink and since there are fewer employees watching the lanes, 这会增加被盗的风险. Not only can people steal items, but they can steal other card information with skimmers.
The cost for a four-lane self-checkout is approximately $125,000, not including security. Customer confusion and equipment issues can be time-consuming and pricey, based on the problem. This includes software glitches and dealing with items left in the bagging area.
在不久的将来,自助结账将成为一种新常态. The pros and cons should be considered when implementing self-checkouts because the customer’s experience is what matters the most.